Critical Incident

These days organizations are highly challenged in identifying and resolving workplace problems. The Critical Incident Analysis which helps organizations by providing them a starting point and a tool for advancing organizational development by enhancing learning experiences. It helps them to analyze “what people can do” in various given situations. 

The foundation of critical incident technique was developed by Sir Francis Galton. Later on it was John C. Flanagan who extensively worked on it and used this technique in World War 2.

The Critical Incident Analysis Technique has been initially developed to gather information to determine training needs and develop performance appraisal forms (Flanagan, 1954). The method was designed to create an inventory of samples of especially good and poor job incumbent’s performance (incidents). Based on the alike, good or bad behaviors are clustered into dimensions that help produce a story of what’s occurring in the work, how it unfolds, and what the result of the actions are.
These Critical Incident Analysis And their determinants help to supply an excellent amount of qualitative and quantitative information for the job analysis process by identifying observable behaviors which may lead to overall success or failure within the job role of the candidate. 

Critical Incident Method – is an analysis tool to spot job requirements, develop recommendations for effective practices, and additionally assist to determine competencies for a huge number of job profiles in various disciplines. 

Need Of The Organizations

The Critical Incident Technique aims to gather information on behaviors that contribute to the success or failure of performance. When accomplished correctly, this critical incident analysis tool will

  • Recognize incidents or behaviors that cause to unproductive job performance;
  • Identify incidents or behaviors that cause to effective job performance;
  • Critical incident technique is an extremely important and helpful technique to produce a Work description, an overview of expected behavior on particular job position and job satisfaction. 
  • It helps to cut down the turnaround time for filling up a vacancy within the organization by providing a better match of candidate and job description. 
  • Discover overall skills, attitudes, knowledge or values that enhance effective or ineffective job performance
  • It promotes the company’s commitment to employee development which is a great recruitment and retention tool.
  • This technique records the important skills, knowledge, mental abilities and other attributes that are required within the job
  1. At very initial step manager and candidate can begin with determining and reviewing the incidents that have taken place throughout the course of the work
  2. After determining incidents the next step is fact finding that involves collecting qualitative and quantitative information of the incident from the members.
  3. The third step is to evaluate the facts and the information collected by the interviewer from the participants and conclude the problems or hurdles that affect the task performance.
  4. The second last step is to determine potential solutions for the issues that have been identified
  5. Finally the last step is to evaluate and understand whether or not the solution is useful to get rid of the -foundation of the problem that was identified.

Implementation Of This Tool

The approach of critical incident analysis’s targeted on definite critical behaviors of employee that creates all the distinction in their performance. Managers are required to record such kind of good behaviors which enhance their performance.


  1. This assessment provides an objective basis for conducting a detailed discussion of an employee’s performance.
  2. This technique avoids recency bias that’s most latest incidents has an excessive  emphasized
  3. Data is gathered directly from the staff
  4. It focuses on the essential duties of an employee’s job and the way well he/she performs those duties
  5. It’s supported direct observation by the manager and not second-hand accounts
  6. It’s an effective relationship building tool – this provides the occasion to induce to know each employee and understand them, to assist coaching and guidance; and to develop feedback on what is operating well and what is not.
  7. The critical incident log provides the desired performance or behavior documentation necessary for a manager to take disciplinary action with an employee.